Reference

How ab999 Handles Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and answer support requests. This policy covers what we gather, how we use it and who you contact to update or delete your details.

Account securityPayment dataContact rightsRetention rulesCookie notice
ab999 How ab999 Handles Your Information
PRIVACY CONTACT

Where to Ask About Your Data

If you want to see what information we hold, request changes or ask us to delete your account data, contact our support team through any of the channels below. Live chat usually answers within a few minutes during peak hours; email replies typically arrive within twelve hours.

Live Chat Open the chat widget in your account dashboard. Available every day. Fastest route for data requests, account updates and withdrawal questions tied to your bKash or Nagad wallet.
Email Support Send your request to the support address shown in your account footer. Include your registered mobile number so we can verify ownership before we process data deletion or export requests.
Account Settings Log in and visit Easy Account Settings to update your email, change your password or review connected payment methods. For full data export or account closure, contact support directly.
DATA HANDLING

How We Protect and Use Your Information

We encrypt payment credentials when you add a bKash, Nagad or Rocket account number, and we store passwords as hashed values so no one on our team can read them in plain text. Session data helps us keep you logged in and detect suspicious login attempts from new devices. Below are the main areas where your data moves through our platform.

Payment Security

When you deposit through bKash, Nagad or Rocket, we transmit your wallet details over an encrypted connection to the payment gateway. We do not store your wallet PIN or OTP. Transaction history stays in your account for audit purposes.

Cookie Use

Essential cookies keep your session active as you move from the lobby to live tables or the sportsbook. Analytics cookies help us understand which games players in Dhaka or Chittagong open most often.

Data Retention

We keep account records and payment logs while your account is active and for the period local regulation requires after closure. If you request deletion, we remove personal identifiers but retain anonymized transaction records for compliance.

Access Rights

You can ask for a copy of your data, request corrections or close your account at any time. Contact live chat or email support with your registered mobile number, and we will process the request once we verify ownership.

Privacy Policy Questions

We collect your mobile number, email address, chosen password and date of birth during registration. When you add bKash, Nagad or Rocket for deposits, we store the account number you provide. We do not ask for national ID unless local regulation requires it.

We share payment credentials only with the wallet provider processing your deposit or withdrawal. We do not sell your information to advertisers or data brokers. Service providers who help us run the platform sign confidentiality agreements.

Log in and contact live chat or send an email to support with your registered mobile number. We will prepare a file showing your account details, transaction history and any notes from past support conversations, then send it to your registered email.

Yes. Contact support and request account closure. We will deactivate your login, remove personal identifiers and clear your payment details. We retain anonymized transaction logs for the period local record-keeping rules require, then permanently delete them.

Essential cookies keep you logged in and maintain your session as you navigate the lobby. Analytics cookies track which games are popular and help us improve the layout. You can disable analytics cookies in your browser without losing account access.

We retain your data while your account is active. If you close your account, we keep records for the retention period local regulation sets, then delete personal identifiers. Anonymized transaction summaries may stay longer for compliance audits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.